FREQUENTLY ASKED QUESTIONS
Order your items from your favourite online store, and when you reach the checkout, enter our Southampton depot address as the delivery point:
Units A - C, Griffin Industrial Park
Calmore Industrial Estate
Use this site to book onward delivery to your chosen Isle of Wight, Jersey, or Guernsey address. If your item isn't listed on the site, or your item has very specific requirements, give us a call on 023 8086 0722.
We will confirm your booking, and then, once we receive the item(s) in our Southampton depot, will call you to arrange delivery. During this conversation, we'll ask questions about access restrictions and any special requirements. Please note: additional charges may apply if the goods need to be delivered to a particular room in the building, a two-man delivery is required, or access is restricted.
Sit back, relax and wait for your item to be delivered!
Acclaim Logistics carries goods according to RHA Conditions of Carriage 2020. These terms allow for maximum insurance coverage of £1,300 per tonne for damage or loss during transit.
Enhanced insurance may be available - call us on 023 8086 0722 for more information.
Yes, under most circumstances we can help move your goods into your ground floor property (access permitting). Please discuss this with our representative when they call to book in delivery.
We will call or email you once we've received your order to confirm a mutually-acceptable delivery date. We may not be able to specify a specific time, as this will depend on the other deliveries to be completed on that day.
Yes! We can both collect from and deliver to any address on the Isle of Wight, Jersey or Guernsey (access permitting).
If your goods are particularly fragile, awkward to move, or heavy, a two-man delivery may be required, and this will incur additional costs. Similarly, if you would like us to deliver at a specific time, on a weekend, or to a particular point in your property (e.g., upstairs), additional fees may apply. However, when we call to book in delivery, we will discuss all of the options with you and the associated costs.
Yes, we can deliver to most countries, worldwide, including all of mainland Europe. Call us on 023 8086 0722 for more details.
We will help you to process an insurance claim under RHA Conditions of Carriage 2020, which allows for maximum insurance coverage of £1,300 per tonne.
Call us on 023 8086 0722 with the details of the materials you'd like to store, and we'll give you a bespoke price. If you decide to proceed on this basis, just arrange for your suppliers to deliver the goods into our Southampton depot, and we'll store them securely until you need them. Email us as and when you want to call off materials, and we'll pull them from storage, prepare them for transit, and then deliver them back to you on an agreed date.
Yes of course. Some shipments will require customs declaration, and we will guide you through this, making the entire process as easy as possible.